Most SAP implementations do not provide a means to manage Credit, Collections and Chargebacks across the enterprise. Accounts Receivables is a customer facing role that can be leveraged to increase customer satisfaction, and gather data that supports lean six sigma quality initiatives.
In these challenging economic times Accounts Receivable departments assume the delicate role of identifying struggling customers, policing exposure and making quick and often difficult order release decisions.
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Better Credit management can:
Improve Credit Hold and Order Release
Automate Credit Scoring and Reporting
Multiply productivity of your AR staff
Increase cash flow and reduce [...]
This posting describes a broken credit card company AR Automation process that is a great way to chase away customers. Learn how a few simple process changes including a promise-to-pay transaction, problem collaboration and real-time data access can fix everything.