Breakdown Communication Barriers

The ability to discern and address quality issues across a company’s variety of Accounts Receivable Management entails six distinct workflows that must work in concert to maximize performance of one of your balance sheet’s largest values. These six distinct sub-processes include: Order Hold & Release, Collections Management, Credit Management and Reporting, Salesforce Support, Chargeback and Dispute Management and Lockbox Auto Cash Application. Companies today use Business Process Outsourcing to outsource the responsibilities of specific business functions to third party service providers who are often located half a world away. Outsourcing causes companies to risk customer confusion and often causes customer dissatisfaction.

Cforia Software’s A/R Automation Workbench provides a solution for your company’s BPO problems. The Workbench is a synchronized system that links each of the six distinct workflows in A/R Management together. It increases visibility of your entire A/R Portfolios and most importantly facilitates collaboration between internal A/R and sourced employees.

No longer does outsourcing portions of your company’s A/R functionality involve a loss of communication.

Improve Key A/R Metrics and Customer Satisfaction:

Drive financial results that exceed pure labor arbitrage by increasing retained and sourced employee productivity and driving better A/R metrics.
Facilitate collaboration between internal A/R employees, other company stakeholders, BPO staff and customers.
Maintain adequate controls across your internal and external accounts receivable processes through creation of an audit trail, process standardization and segregation of responsibilities.
Promise-to-Pay Transaction with with automatic payment tracking and flexibility.
Prioritize Collection events: Prompt your collectors to work on the most important activities that maximize cash in the door.
One-Click Sort: Cforia gives CFOs easy access to customer accounts, collector efficiency and company cash flow performance.
Rapid ROI: Cforia is easy to install, easy to implement and easy to use

Breakdown Communication Barriers

Deliver balance sheet improvement that greatly exceed pure labor arbitrage
Reduce collection cost through increased productivity
Improve Customer Satisfaction through prompt problem escalation
Enhance Controls & Compliance
Improved Cash Forecasting

Suggested Resources:

Why Cforia: Cforia Product & Solutions Overview

Financial Shared Services: Cforia Global Order to Cash Management

BPO/Outsourcing Solutions
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