A Company-Wide Solution to Inter-Departmental Collaboration

For many companies, managing and quantifying deductions, disputes and chargebacks is a challenge. Chargebacks and disputes originate outside of the A/R Department, yet the A/R team is held accountable for resolution. Resolving these disputes often leads to spending an excessive amount of time and manual effort researching invalid deductions.

Cforia Software’s A/R Collaboration Portal allows outside departments to collaborate on these A/R related issues such as deductions and dispute resolution, credit and collections issues and charge-off approvals. With this portal, outside department interaction becomes database driven instead of tracking responses with emails and spreadsheets and prevents work items from falling between the cracks. Companies can pro-actively reconcile transactions through the use of technology to identify, assign, route and track disputes and deductions.

Seamless Credit, Collections and Deductions Collaboration:

Automated Deduction Management & Resolution
Import and identification of chargeback code
Stakeholder identification and notification
Integration with Internet Proof-of-Delivery
Document Imaging Support
Root-Cause Tracking
Ability to integrate into CRM systems such as Salesforce.com and Siebel
Single Sign-On functionality available
Real-Time Reporting
Inter-departmental Collaboration

Key Features

Credit & Collections Collaboration
Deductions Collaboration
Root-Cause Tracking

Suggested Resources:

Why Cforia?: Cforia Product & Solutions Overview

Financial Shared Services: Cforia Global Order to Cash Management

A/R Collaboration Portal
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