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Biggest Pitfalls of Order-to-Cash Digital Transformation Projects
Digital transformation projects are never a small undertaking. They are long and resource intensive. This certainly holds true for transformation projects focused on the order-to-cash

Benefits of a more integrated credit management strategy
Credit risk management may seem straightforward – implement policies and procedures that reduce risk and bad debt exposure for the company. However, isolated credit risk

Prioritizing an Excellent Digital Customer Experience Strategy Within Order-to-Cash
In recent times, focus on customer experience has become essential for any business that’s seeking to grow. Not too long ago, this topic was not

Biggest Order-to-Cash Challenges
Order-to-cash is critical to the financial success of any organization because it involves all the steps in between a customer placing an order and the

Creating Single View of Cash Across Global Finance Operations
On May 26th, 2017, the Dow Jones Industrial Average (DJIA) turned 120 years old. The DJIA, however, is not the oldest index in the world.

Order to Cash(OTC) Resource Capacity Planning
Carl Friedrich Gauss (1777-1855) is credited with creating the statistics concept of a ‘normal curve’, which is in essence a distribution of the probability outcomes

Unlike fine wine, Deductions do not grow better with age…
How big of a problem are Disputes, Short-Pays, Deductions and Unearned-Discounts for Americanbusinesses today? Using Credit Research Foundation (CRF) Survey results, Deductions negatively impact AccountsReceivables

Top 10 Best Practices in Order to Cash (OTC) Project Management
The Credit Research Foundation (CRF) recently completed its “Economic Projections Report” and the results are consistent with Deloitte’s annual “Fourth Quarter CFO Signals Survey” findings,

OTC Best Practices in a Financial Shared Service Center (FSSC) Environment
Oddly enough the person who wrote “The more things change, the more they stay the same” (paraphrased) was a French author, Jean-Baptiste Karr,in 1849. But,

Crisis Driven Collections Headcount Management – Moving OTC from Reactive to Proactive
The single biggest complaint we hear from finance professionals responsible for Credit, Collections and Disputes Resolution, is that their teams are already too busy to

CRF Business Journal -Customer Data Harmonization or Single View of Customer Truth
A ‘sea of data without knowledge’…it’s time for a change. 2016 could be a watershed year for finance departments moving beyond ‘data noise’ to materially

What is DSO?
Cash is king as every business needs cash. This is why it’s crucial to know DSO, which stands for Days Sales Outstanding. What is DSO?

The Downside of Traditional Accounts Receivable Dispute Management Process
Disputes in Accounts Receivable (AR) are a major headache for practically all businesses as they can directly impact a firm’s cash flow. Inefficient dispute management

The Challenges of the Cash Application Process and How to Address Them
The cash application process cycle starts soon after the customer places the order. The process continues in a streamlined fashion until the businesses receive the

Cash Application Performance Metrics 101: How to Measure Cash Application Automation
There are plenty of questions regarding the measurement of cash application automation. Many are confused because each vendor uses their own automation cash application performance