Biggest Pitfalls of Order-to-Cash Digital Transformation Projects

Digital transformation projects are never a small undertaking. They are long and resource intensive. This certainly holds true for transformation projects focused on the order-to-cash cycle, which includes all the internal processes and steps a company must take between a customer placing an order and receiving payment for that order. While it is inevitable that […]

Benefits of a more integrated credit management strategy

Credit risk management may seem straightforward – implement policies and procedures that reduce risk and bad debt exposure for the company. However, isolated credit risk management like this can severely hinder a business’ ability to meet growth goals. On the other hand, managing credit policy in the context of broader organizational strategy and goals can […]

Prioritizing an Excellent Digital Customer Experience Strategy Within Order-to-Cash

In recent times, focus on customer experience has become essential for any business that’s seeking to grow. Not too long ago, this topic was not significantly focused within the B2B world. However, we are now in a world where business buyers expect a customer experience on par with that delivered by B2C brands. Failing to […]

Biggest Order-to-Cash Challenges

Order-to-cash is critical to the financial success of any organization because it involves all the steps in between a customer placing an order and the company receiving paymenting for that order. These steps include order fulfillment, invoice processing, credit management, cash application, disputes, and collections. Because of the many moving parts and stakeholders involved, the […]

Creating Single View of Cash Across Global Finance Operations

On May 26th, 2017, the Dow Jones Industrial Average (DJIA) turned 120 years old. The DJIA, however, is not the oldest index in the world. That distinction belongs to Dow Jones Transportation Average, established in 1884. The DJIA began with just twelve (12) public equity stocks. This was increased to twenty (20) public equity stocks […]

Order to Cash(OTC) Resource Capacity Planning

Carl Friedrich Gauss (1777-1855) is credited with creating the statistics concept of a ‘normal curve’, which is in essence a distribution of the probability outcomes of a random variable. Every time you calculate collections risk, or generate a cash forecast of your book of business, you are using statistics to predict financial probability outcomes for […]

Unlike fine wine, Deductions do not grow better with age…

How big of a problem are Disputes, Short-Pays, Deductions and Unearned-Discounts for Americanbusinesses today? Using Credit Research Foundation (CRF) Survey results, Deductions negatively impact AccountsReceivables (A/R) somewhere between 1% and 5%. Using conservative Deductions averages and taking the United States Federal Reserve 2015 Q1calculation for “Non-Financial Business; Trade Receivables; Assets” of $3.422 Trillion dollars, this […]

Top 10 Best Practices in Order to Cash (OTC) Project Management

The Credit Research Foundation (CRF) recently completed its “Economic Projections Report” and the results are consistent with Deloitte’s annual “Fourth Quarter CFO Signals Survey” findings, recently reported in the Wall Street Journal. The consensus directives coming from North American CFOs to their finance and accounting teams:1)Ensure business performance by establishing new cost efficiencies, financial plans […]

OTC Best Practices in a Financial Shared Service Center (FSSC) Environment

Oddly enough the person who wrote “The more things change, the more they stay the same” (paraphrased) was a French author, Jean-Baptiste Karr,in 1849. But, as a 2015 order to cash (OTC) finance process axiom, this saying still holds true today…for many things, including Shared Services. The 1980’s- You might remember back in the 80’s, the […]

Crisis Driven Collections Headcount Management – Moving OTC from Reactive to Proactive

The single biggest complaint we hear from finance professionals responsible for Credit, Collections and Disputes Resolution, is that their teams are already too busy to completely cover even the current C&C workload, let alone support ongoing business volume increases without head-count growth. Quite often a Collector, Dispute Resolver or Credit Analyst will have responsibility for […]