Date Posted: 09/20/2020
Work Location: Home Office 50%, Travel 50%

Accountabilities /Duties

• Review of SOW with PSO Manager and Sales Team at the time of project hand off
• Lead onsite Discovery Meetings with new and existing clients
• Develop project documentation – includes executing Project Charter, Project Plan, Change Log, Issues Log Tracking, Risk Log, Project Status Reports and trip reports as required
• Configure Cforia.autonomy application to match customer business rules
• Manage day to day implementation activities and manage projects to a set project plan
• Communicate with internal and external parties effectively and timely
• Manage Customer expectations and ensure project stays within scope
• Develop product documentation (written and video)
• Troubleshoot and document reported issues for QA and programming review
• Create and execute both End User and Train the Trainer product training sessions
• Assist in product testing, system design and data mapping
• Proactively participate in company meetings and initiatives
• Provide Pre-Sales support as needed
• Provide level 1 Customer Support

Qualifications & Preferred Skills

• Position requires a moderate level of travel, up to 24 weeks per year
• Proficient in PC based applications: Excel, Word, Outlook, Visio, Microsoft Project and Power Point
• Knowledge of accounting, especially Accounts Receivable
• Self-motivated with ability to work independently with minimal supervision
• Strong oral and written communication skills
• Excellent interpersonal and client relation building skills
• Must demonstrate strong problem-solving skills with ability to clearly establish facts, document issues and communicate conclusions
• Ability to adapt in a changing environment