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Cforia Software Inc. is a global enterprise solutions provider, delivering industry leading working capital and accounts receivable (A/R) automation software. Over 250 enterprises are managing $300 billion in A/R Turnover with Cforia today.

Cforia is a dynamic, team-driven place to work, where solving business problems for customers is our top priority. Interested in joining our growing team? Check out our open positions below.

Application Consultant (Cash Application) – Professional Services

Date Posted: 07/15/2021
Department: Professional Services
Reports To: Manager, Professional Services

Purpose/Scope:
In addition to providing customer support to new and existing customers, the Application Consultant will lead Cforia projects, prepare mapping and user documentation, and utilize knowledge of AR processes to test, train and implement Cforia applications.

Accountabilities /Duties

  • Review of SOW with PSO Manager and Sales Team at the time of project hand off
  • Lead onsite Discovery Meetings with new and existing clients
  • Develop project documentation – includes executing Project Charter, Project Plan, Change Log, Issues Log Tracking, Risk Log, Project Status Reports and trip reports as required
  • Configure Cforia.autonomy application to match customer business rules
  • Manage day to day implementation activities and manage projects to a set project plan
  • Communicate with internal and external parties effectively and timely
  • Manage Customer expectations and ensure project stays within scope
  • Develop product documentation (written and video)
  • Troubleshoot and document reported issues for QA and programming review
  • Create and execute both End User and Train the Trainer product training sessions
  • Assist in product testing, system design and data mapping
  • Proactively participate in company meetings and initiatives
  • Provide Pre-Sales support as needed
  • Provide level 1 Customer Support to new and existing customers
 

Qualifications & Preferred Skills

  • Position will require some travel – after current restrictions are lifted
  • Familiar with bank provided lock box files and records
  • Experience with applying payments received from a customer and applying the payments to open accounts receivable transactions.
  • Understanding of business processes to handle short payment situations
  • Understanding of generating debit notes, adjustments, and write-offs
  • Proficient in PC based applications: Excel, Word, Outlook, Visio, Microsoft Project and Power Point
  • Knowledge of accounting, especially Accounts Receivable
  • Experience with cross-functional project teams
  • Self-motivated with ability to work independently with minimal supervision
  • Strong oral and written communication skills
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