Support

Cforia Global Customer Support

Support that Assures Success

Providing support for all customers who are live and running on our current release of A/R Automation Software is an area where many large software providers fail. Often large companies outsource their support alls or leave you with an automated voice o the phone with a complicated phone tree to navigate through.

With Cforia Software, our support begins onsite with your company during the implementation stage and continues after go-live. During the implementation stage, Cforia Technical Resources remain onsite with your company as they complete installation and training in just a matter of weeks.

Cforia Support even reduces your internal IT learning curve and support requirements through our Insourced or Private Cloud Support, where we take full responsibility for all hardware and system administration. Cforia Support is one of the primary reasons customers switch from competitive A/R Automation Software to Cforia.

The Cforia Difference in Support:

Insourced Support: Cforia remotely configures and administers our system that resides behind your corporate firewall, so that data is synchronized at Gigabit Ethernet Speeds and system security meets your corporate standards.

Private Cloud Support: Offers Cforia’s A/R Automation as private cloud technology that is housed within Cforia’s highly fault tolerant and secure data center. Data is incrementally synchronized over a dedicated VPN tunnel. Cforia is responsible for all hardware and system administration.

Includes Bug Fixes, Enhancement & Upgrades: Protects your investment over the long term by keeping your software up to date

Ongoing Web Based Training: Assures that your company is able to make best use of our software

Extensive Support Window: Direct support Monday through Friday 3AM to 8PM Eastern Time. Off-hour support via paged response

Seamless Support Escalation: Gets you to the right support level quickly and efficiently

2018 Cforia University Registration Now Open!

October 17-19, 2018
Hilton – Los Angeles/Universal City