Support
Cforia is committed to ensuring your business – and your customers – have a firm grasp of the robust features of our order-to-cash solutions. From detailed product support to high-level training webinars, we have the tools and insights you need for seamless onboarding and adoption of Cforia solutions.
Supporting over 150 customers, across 75 countries
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The Cforia Difference in Support
Insourced Support
Cforia remotely configures and administers our system that resides behind your corporate firewall, so that data is synchronized at Gigabit Ethernet Speeds and system security meets your corporate standards.
Includes Bug Fixes, Enhancement & Upgrades
Protects your investment over the long term by keeping your software up to date.
Extensive Support Window
Direct support Monday through Friday 3AM to 8PM Eastern Time. Off-hour support via paged response.
Private Cloud Support
Offers Cforia’s A/R Automation as private cloud technology that is housed within Cforia’s highly fault tolerant and secure data center. Data is incrementally synchronized over a dedicated VPN tunnel. Cforia is responsible for all hardware and system administration.
Ongoing Web Based Training
Assures that your company is able to make best use of our software.
Seamless Support Escalation
Gets you to the right support level quickly and efficiently.
Support Resources
Already a Cforia Customer?
Access Training Videos, Help Documents, and Submit a support ticket through Cforia Connect. Click the login button to register or sign in to Cforia Connect.
Additional Inquiries regarding Cforia Products and Services
Our Customer Support group is happy to work with you directly to answer any production questions you may have. We’re available from 3AM to 8PM EST, and can be reached via:
- Phone: 1-818-871-9687
- Email: support@cforia.com
- You can also submit a formal request within Cforia Connect.
If you have further questions about additional products and services, please reach out to your Account Manager to discuss your product needs.