Cforia.autonomyTM

Customer Self-Service Portal

24/7 Global Self-Service 

Reduce the Time Cycle of Order-to-Cash

Give your customers the ability to pay online and eliminate the number of touches your collections team performs throughout the work day so they can focus on higher priority tasks. 

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PCI-DSS Compliant

Safely and securely accept online credit card payments in compliance with PCI-DSS. Secure tokenization eliminates the storage of sensitive transaction information within your systems.
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Credit Processor Integration

Integrate with all local and global transaction processors and multiple card payment processors

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Secure, Same Day Settlement

100% straight through cash application processing of open A/R transactions with incoming payment.
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Flexible Payment Options

Give your customers the ability to pay their invoices via ACH or credit card directly online across multiple languages and currencies.

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Online Dispute Management

Allow customers to pro-actively initiate disputes online with required reason codes, amounts and documentation. End to end integration with Cforia’s collector workbench provides automatic notification and workflow.
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24/7 Global Support

Customers can access the payment portal 24 hours a day, 7 days a week to pay their invoices, view payment history, and reprint invoices.

Cforia’s Customer Self-Service Portal is integrated with their workbench. With our former product, we would have had to buy another company’s portal and integrate with our collections system – simply not cost effective. When customers pay online, those invoices are tagged with a promise date in MC2 – no more dunning customers that have paid us. It is our goal to be as seamless as possible with customers we do business with and Cforia enables us to meet our commitment to our customers.

James Sarkkinen | Credit Manager, Interstate Companies

Reduce DSO, Improve Customer Service

Get paid faster with more ways to pay.

Give your customers more options when it comes to how they view, pay, dispute, and reprint their invoices through the Cforia.autonomy Customer Self-Service Portal. As a business, the ability to offer your customers access to pay online 24/7 ensures customer satisfaction, reduces DSO and eliminates additional outbound communication from your A/R team chasing accounts for payment.

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Product Overview

Asset 1 C U ST OME R INTELL IGENC EM A CHI NE LEARNING INVOICING& eBILLINGCREDITAPPLICATION& SCORINGORDERMANAGEMENTANALYTICS& REPORTINGCASHAPPLICATIONCOLLECTIONSDEDUCTIONS& DISPUTESCUSTOMERSELF-SERVICE
Get paid faster by setting up customizable rules that send automated dunning letters to your customers and allow them to quickly and easily make payments online. Learn more...
Cforia’s Machine Learning algorithms and Artificial Intelligence capabilities the automation of matching critical remittance, bank data, and open invoices from multiple sources, improving visibility. Learn more...
Improve collector efficiency and reduce customer touches by automating daily collections tasks such as reminders, task lists, and customer communication so that your team can focus on key accounts. Learn more...
Quickly resolve or escalate deductions with the ability to automatically code deductions and disputes and view all of your data in one platform, providing visibility necessary to easily collaborate with customers and team members. Proactive deductions management. Learn more...
Reduce the number of customer touches and improve customer service by giving your customers the ability to view, reprint, dispute, and pay their invoices online through our secure online customer self-service portal. Learn more...
With real-time data synced between your ERP and Cforia’s platform you can easily and quickly run reports on the data that matters most to your business. Learn more...
Reduce nuisance holds and the manual processes involved in reviewing and releasing held orders with consolidated credit and collections data in one platform driven by machine learning to minimize order holds and improve customer service. Learn more...
Eliminate manual processes and streamline credit management workflows with one consolidated platform that handles multiple, global credit applications and unique credit scoring models, arming credit managers with the data to make more accurate decisions . Learn more...

Resources

Learn more about Cforia’s Customer Self-Service Portal and better understand how it has driven success for other companies like yours.

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Data Sheets

View the Customer Self-Service Portal data sheet for a complete product overview.

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Whitepapers

Learn how the Customer Self-Service Portal functions within the Cforia Order-to-Cash platform.

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Webinars

View the webinar library for best practices using the Customer Self-Service Portal.

Real Intelligence.
Proven Results.

If your current A/R processes involve manual tasks or you are constantly finding your data in silos that make it difficult to consolidate and prioritize, then it may be time to find a solution that better addresses your challenges. See how Cforia’s complete end-to-end order-to-cash platform uses machine learning and customer intelligence to automate your day-to-day and improve collector efficiency.