Best Practices in Managing Your A/R Team Remotely

A Q&A Panel Discussion with

With a remote working environment being the new normal, A/R managers are working to continue effectively managing their teams so that productivity remains high and customers happy. As we continue to navigate these uncertain times, visibility into your data is key for tracking A/R team member performance and staying on top of the KPIs that matter most in ensuring the overall success of the business.

View the webinar replay to view the Q&A panel discussion with Simon Lin, Director of Shared Services at Goodman Manufacturing as he discusses some of the ways in which A/R managers are utilizing reporting tools and real-time access to credit and collections data to keep teams motivated across the globe.

Key takeaways:

  • Prioritized work queues that keep your collectors on task and touching the accounts that matter most
  • Maintaining visibility into your team’s performance with real-time reporting
  • Effective management with KPI tracking and remote performance reviews
  • Implementing best practices so your team is set up for success in a remote work environment now and in the future

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Chris Caparon

COO, VP of Professional Services
Cforia Software

In Chris’s twenty years with Cforia as one of its founders, his methodologies have driven successful outcomes based on superior technology integrated with proprietary real-time data integration tools across complex and disparate ERP and supporting systems of record.

Simon Lin

Director of Shared Services
Goodman Manufacturing

Simon Lin is the Director of Shared Services of Goodman Manufacturing, a subsidiary of Daikin Industries of Osaka Japan. Daikin Industries is the largest air conditioning manufacturer and producer in the world. Simon oversees over 50 staff members and managers the credit underwriting, collections, accounts receivable, and customer / vendor master of a multi-billion company. Simon has over 23 years of management experience working for both Fortune 500 and mid-sized companies.