Deductions & Disputes
Streamline Deductions and Disputes Management
Cforia.autonomy’s Deduction & Dispute Management module provides your company with visibility and accountability to track and thereafter facilitate the collaboration of your A/R Department with other teams and customers to track down the root-cause of all deductions and disputes.
Prioritized Deductions and Disputes
Disputes and Deductions Collaboration Workflows
Integration with PODs, BOLs, and Other Supporting Documents
Types and Reason Codes
Streamline the assignment of deduction and dispute types along with associated reason codes based on your business model needs, to ensure proper prioritization and routing to the correct resolution teams, Sales, logistics, distribution etc.
Customer Portal Integration
Complete “real time” Integration with Cforia.autonomy’s Customer Portal allows customers to pay in full or part and to automatically dispute invoices, thereinafter allowing your team to properly handle and communicate these disputes directly with customers.
Consolidating all of our collection and follow-up activities into Cforia’s workbench not only improved our visibility, but it allowed us to create a more efficient workflow. In working with multiple sales territories the Deductions Workflow was key in collaborating between salesperson and the A/R Department which ultimately resulted in an 80% reduction in overall open deductions.
Mark Tomasi | Credit Manager, Sennheiser
Automate deductions and disputes management
Cforia delivers a platform designed specifically to design workflows that provide your company with visibility and automated tracking. This assures that members of your A/R Department work together with other departments and customers to track down the root-cause of all deductions and disputes.
If your current A/R processes involve manual tasks or you are constantly finding your data in silos that make it difficult to consolidate and prioritize, then it may be time to find a solution that better addresses your challenges. See how Cforia’s complete end-to-end order-to-cash platform uses customer intelligence to automate your day-to-day and improve collector efficiency.