Webinar Replay: New Collection Analytics - Greater Value within OTC Processes

The integration of collections performance with collections capacity

Join us and learn about what is changing in Collections Departments. Traditional “oldest & largest” approaches are not producing results like they used to. “There is simply too many things to do each day”. “Busy-work is killing our team productivity”. “If I have to provide just one more $125 invoice copy…”

Finance management is finding ways to “move the working capital needle” and they are changing how order-to-cash teams operate in very material ways. Old systems and processes are being replaced because outdated software drives teams to spreadsheet-based methods, which are not scalable, replicable or measurable across functional operating units. Company’s want change.

The “New Collections Analytics” are much more refined and they are tied to producing greater value per order-to-cash (OTC) resource activity.
Some key concepts we will explore:

  • Integrated OTC Metrics, Best Practice & KPI’s at OTC database level
  • Better visibility and control over Parent / Child hierarchies
  • Measuring Days Since Last Touch and what effect this has on Conversion 
  • How many times has that $250 invoice been touched
  • What is the DBT of the oldest non-disputed (clean) invoice
  • Can I proactively give Sales Days Since Last Order – Last Shipment – Last Payment input
CRF and Cforia will discuss these and more, targeting the New Measurements of OTC productivity and what the merging of Collections Performance using Collections Capacity will mean for your team.

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Chris Caparon

COO, VP of Professional Services
Cforia Software

In Chris’s twenty years with Cforia as one of its founders, his methodologies have driven successful outcomes based on superior technology integrated with proprietary real-time data integration tools across complex and disparate ERP and supporting systems of record.

Revolutionizing the Order to Cash Process
Cforia Software is the leading provider of end-to-end order to cash solutions, enabling even the most complex organizations to achieve a single view of A/R across business units and functional point solutions. Seamless integration and real-time syncing with existing ERP and third-party systems enables:

  • Consolidated view of data across disparate tasks and workflow
  • Predictive modeling that gives you better than real-time insight
  • Ability to pinpoint opportunities to improve efficiency via automation
  • Better information sharing across cross-functional teams
  • Enhanced working capital management and profitability
  • Vastly improved customer experience at every touchpoint

8 AI-Powered Modules, 1 View of Accounts Receivables

Highly configurable modules within the Cforia platform provide solutions to optimize every stage of the cash to order cycle while empowering your business with critical visibility across currencies, languages, businesses, and EPRs

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Real-time data and automated dunning and workflows free up A/R headcount to focus on priority accounts, reducing DSO.

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Order Management

Advanced data analytics improve speed and accuracy of credit decisions, reducing bad debt and improving customer experience

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Credit Management

Ongoing trend analyses enhance credit scoring models and integrated workflows make the decisioning and approval process more efficient

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Customer Self-Service

Enhance the customer experience and reduce the burden on your support team by enabling the ability to view and pay invoices online.

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Invoicing & eBilling

Electronic invoice delivery reducing errors and delays typical with manual paper invoicing and adds the option of convenient online payments.

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Deductions & Disputes

Streamlining the process reduces resolution cycles and better data capture and analysis uncover root cause and important trends.

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Cash Application

Automating advanced remittance matching across data sources improves team productivity and increases accuracy.

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Reporting & Analytics

Cross-platform data visualization and analysis provides the visibility and insights that lead to optimized business performance & growth.

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